5 Years Warranty on Premium Sanitary Products

AER.co.id does not sell, share or trade customer personal information collected online to third parties. Personal information collected online will only be shared within our company only for internal purposes.

Computer Data Collection
When you visit AER.co.id, our company server will automatically record the information that your browser sends when you visit a site. This information is collected for analysis and evaluation in order to help us continue to improve our site and the services and products we provide. This data will not be used in association with other personal information.
Changes to the Privacy Policy
AER.co.id has the right to change and change the privacy statement at any time. All policy changes will be announced on our site.
Complaints of Privacy Violations
If you feel unsatisfied with how we process the privacy data that we collect, do not hesitate to contact us at [email protected]
Emergency Case
AER.co.id has the right to unilaterally cancel transactions that are not fair / suspicious / due to system errors / other matters.

Warranty Coverage
10-Year Warranty
Body Toilet: Full coverage for body toilet.
Flushing System: Coverage exclusively for All AER’s Closet.

5-Year Warranty
Ceramic Cartridge: Special protection against the risk of Ceramic Cartridge Leakage.

3-Year Warranty
Closet Shower: Special protection against Closet Shower Head leakage.

2-Year Warranty
Automatic Toilet: Full coverage for the electronic parts.

1-Year Warranty
Sensor Urinal Flush: Special protection for the Sensor Module & Solenoid Valve components.
Smart Toilet Seat & Cover: Full coverage.
General Terms & Claim Procedure
Proof of Purchase: The warranty period starts from the date of purchase written on the official invoice.Exclusions (Criteria Not Guaranteed):
- Damage or loss caused by natural disasters (e.g., fire, earthquake, flood, thunder, or extreme weather events).
- Damage or loss caused by improper use, cleaning, or maintenance of the Product.
- Damage or loss caused by sediments, scaling, or foreign objects contained in the water supply/system.
- Damage or loss caused by improper installation, rough installation, removal, repairs, or unauthorized modifications to the Product.
- Normal wear and tear over time, such as reduced luster, scratches, or fading due to cleaning practices, water conditions, or exposure to harsh chemicals (e.g., bleach, alkalis, acid cleansers, abrasive powders, or metal/nylon brushes).
How to Claim
- Submission: Customers must send photos of the official invoice and photos and videos of the damaged item via WhatsApp to 0811 3225 3033.
- Service Execution (Upon Claim Approval):
  Jakarta & Surabaya: On-site service available.
  Other Cities: Please ship the item to be claimed to:PT Anugrah Ekstravisi Raya
  Jl. Tanjungsari 44i, Tanjungsari Warehousing Complex
  Surabaya 60181
- Shipping costs for returning goods to Surabaya and shipping items that have already been serviced back to the customer will be borne by us.

Frequently Asked Questions

Are the items ready for stock?

All products that we display are ready stock, except those with information Stock is up.

Where is the shop address / what is the telephone number?

Jl. Tanjungsari 44i Tanjungsari Warehousing Complex Surabaya 60181

Tel: 031-7481622 / 7495894
Mobile: 0812 3040 5000

If I buy more than one product, how about the shipping cost?

Shipping costs are calculated from the total weight of each product item that the customer buys. You do not need to worry because we have entered the weight data of each product item as accurately as possible so that the shipping costs borne by the customer can be as minimal as possible.

What is the difference between AER and AIR brands?

PT Anugrah Ekstravisi Raya is the owner of a sanitary trademark registered with the brands AIR and AER. The difference between the AIR and AER brands is that the AER brand faucet has a 5 year leak guarantee (for certain products), while the AIR brand faucet does not have a leak warranty. For other products, the AIR brand is durable and quality at an affordable price. Whereas AER has more premium quality and more perfect finishing. We apply a stringent set of quality tests for all products both AER and AIR.

What if an order is made on a holiday?

We will process orders in the first business day after holidays.

How do I know if my payment is successful / failed?

We will send a notification email if we have confirmed that you have received your order payment.

What payment methods are available?

We currently provide payment methods only by bank transfer.

About

We always prioritize innovation and technology for our products. To maximize customer satisfaction, we provide 5 years warranty for our products and outstanding after-sales services.

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